HDO SPORT EZ RETURNS™
*Orders placed between November 1st and December 31st will have until February 1st of the following year to INITIATE a return for a refund or an exchange.
Please read the information below. If you have any further questions or concerns please email your shipment number or order ID with your request to firstname.lastname@example.org. IMPORTANT: We want our customers to love the items they have ordered. However, if you are not completely satisfied with your purchase you may return the item within 30 days of receiving it for an exchange or a refund. Note, that you are responsible for shipping any return product to HDO Sport, unless the product received is defective or was not what was ordered (in which case, please email or call for details). You agree to use only a reputable carrier capable of providing proof of delivery and insurance for the entire value of the shipment. You further agree to bear all shipping charges and all risk of loss for the returned product during shipment. If the customer took advantage of any free shipping offers, those shipping charges will be deducted from said refund upon receipt of return.
ALL returns MUST be unworn, in brand new resaleable condition, 100% complete and include the original tags, stickers, manuals, blank warranty cards and any other accessories provided by the manufacturer with product packaging undamaged, free of rips, tears, writing, etc. Returns not in compliance with the aforementioned requirements will either be returned to the sender or subject to a 50% restocking fee at our discretion. Please note, due to the sensitive nature of some products (e.g., undergarments, such as underwear, bras, sport bras, socks, etc.) we cannot accept returns on most items of this class.
***IF RETURNING SHOES, PLEASE USE A SEPARATE BOX OR BAG AS THE SHIPPING VESSEL. If the actual branded shoe box is taped up, stickered, labeled, etc., your return will be subject to a 50% restocking fee.***
Instructions for a Refund
- Find your shipment number on the reverse side of this invoice on the upper right-hand side and make a note of it.
- Pack the product(s) you are returning safely and securely in a sturdy box or bag. Include a copy of your invoice (or the original invoice itself) along with your return. If returning shoes, do not simply tape up the product shoe box as your shipping box use an additional box or bag.
- On the outside of the box or bag you are using to make your return, write the following which will act as your return number:
- RMA YOUR SHIPMENT NUMBER-RF
- Example, if your shipment number was, 12345, then your return number would be: RMA 12345-RF
- Ship your returns to:
50 Terminal St.
Building 2 - Unit 420
Charlestown, MA 02129
Instructions for an Exchange: Please contact us by one of the methods noted to the right